PASS GUARANTEED SAP - C-C4H56I-34 - HIGH HIT-RATE SAP CERTIFIED APPLICATION ASSOCIATE - SAP SERVICE CLOUD VERSION 2 RELIABLE TEST TUTORIAL

Pass Guaranteed SAP - C-C4H56I-34 - High Hit-Rate SAP Certified Application Associate - SAP Service Cloud Version 2 Reliable Test Tutorial

Pass Guaranteed SAP - C-C4H56I-34 - High Hit-Rate SAP Certified Application Associate - SAP Service Cloud Version 2 Reliable Test Tutorial

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SAP C-C4H56I-34 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
Topic 2
  • User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 3
  • Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Topic 4
  • Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 5
  • Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q57-Q62):

NEW QUESTION # 57
What steps must an administrator perform to enable the phone channel in Agent Desktop? Note:
There are 2 correct answers to this question.

  • A. Add the phone channel to the live interaction widget.
  • B. Integrate with a third-party Computer Telephony Integrator (CTI) provider.
  • C. Obtain API token credentials from the CTI provider.
  • D. Add a mashup service in Agent Desktop.

Answer: A,B

Explanation:
To enable the phone channel in Agent Desktop:
* Integrate with a CTI provider (D): SAP Service Cloud requires third-party CTI integration (e.g., Genesys, Cisco) for telephony functions.
* Add the phone channel to the live interaction widget (C): Configure the widget in Agent Desktop to include phone capabilities.
* API token credentials (A) are part of CTI provider setup but not direct admin steps in Service Cloud.
* Mashup services (B) are used for embedding external apps, not phone channel activation.
References:
* SAP Help Portal: Configuring the Phone Channel
* SAP Documentation: CTI Integration Guide


NEW QUESTION # 58
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.

  • A. Case type
  • B. Status
  • C. Installed base
  • D. Subject

Answer: A,D

Explanation:
When creating a case, mandatory attributes include:
* Case type (D): Defines the process, fields, and workflows for the case.
* Subject (C): A brief description of the case's purpose.
* Status (B) is typically auto-populated (e.g., "Open") but can be configured as mandatory.
* Installed base (A) is optional unless tied to specific service scenarios.
References:
* SAP Help Portal: Case Management Configuration
* SAP Documentation: Mandatory Case Attributes


NEW QUESTION # 59
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

  • A. Installed base
  • B. Contract
  • C. Product
  • D. Customer

Answer: C,D

Explanation:
To create a registered product in SAP Service Cloud Version 2, you need the following objects:
* Product: This is the generic definition of the product that you want to register. It contains the basic information such as the name, description, category, and price of the product. You can create products in the Products work center, under the Products view.
* Customer: This is the individual or organization that owns the registered product. It can be either an account or an individual customer. You can create customers in the Customers work center, under the Accounts or Individual Customers view.
The other objects are not mandatory for creating a registered product, but they can be used to provide additional information or functionality. For example:
* Installed base: This is a collection of registered products that belong to the same customer and are located at the same site. It can be used to group and manage related registered products more easily.
You can create installed bases in the Installed Base work center, under the Installed Base view.
* Contract: This is an agreement between the customer and the service provider that defines the terms and conditions of the service delivery. It can be used to determine the service entitlements and pricing for the registered product. You can create contracts in the Contracts work center, under the Contracts view.
References =
* Creating a Registered Product - SAP Learning, slide 3-4
* Solution Guide for SAP Service Cloud Version 2, page 31-32


NEW QUESTION # 60
Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note:
There are 2 correct answers to this question.

  • A. Contracts
  • B. Calls
  • C. Installed base
  • D. Cases

Answer: C,D


NEW QUESTION # 61
Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.

  • A. Unit of measure
  • B. Product group
  • C. Sales area data
  • D. Price

Answer: A,B

Explanation:
To create a New product in SAP Service Cloud Version 2, you need to specify the product group and the unit of measure as mandatory elements. The product group defines the category of the product and the unit of measure defines the quantity of the product. Sales area data and price are optional elements that can be added later or maintained in other systems. References = Solution Guide for SAP Service Cloud Version 2, page 88,
[Create Products | SAP Help Portal]


NEW QUESTION # 62
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